Most orders leave our warehouse within 2–4 business days. Delivery typically takes 5–10 business days, depending on your location. You’ll receive tracking details as soon as your order ships!

We offer flat-rate shipping nationwide. Your rate is calculated at checkout based on your order total and delivery location.

Right now, we ship across the contiguous United States. We’re working on expanding to more locations soon!

Not yet — but we're looking into it. Right now, we ship standard ground to keep costs low and carbon footprints smaller.

Our standard shipping partners deliver Monday–Saturday. While we can't guarantee a specific delivery day, you'll receive updates so you can plan ahead.

Whenever possible, yes! Larger orders may arrive in multiple boxes depending on size and availability — we'll send you tracking info for each shipment.

Snap a few photos and email us at support@casewoodstudios.com. We’ll make it right, fast.

As soon as your order ships, we’ll email you a tracking link so you can follow it every step of the way.

We partner with trusted national carriers like UPS, FedEx, and local delivery teams depending on your order size.

Not yet — but we’re working on it! Stay tuned.

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Klarna (buy-now-pay-later).

At this time, we can only process one payment method per order.

Your card will be charged at checkout to secure your order.

Your card will be charged at checkout to secure your order.

If your order hasn’t shipped yet, reach out to us at support@casewoodstudios.com — we'll do our best to accommodate changes or cancellations.

Send us a quick email with your new address. If your order hasn’t left the warehouse yet, we can usually update it.

Double-check your card info or billing address. Still stuck? Reach out — we’ll help troubleshoot.

Yes! Choose Klarna at checkout to split your purchase into easy payments.

You have 30 days from delivery to request a return or exchange. We accept returns on unused, unassembled items in original packaging. Full return policy [here →]

Email us at support@casewoodstudios.com with your order number and reason for return — we’ll guide you through it.

Return shipping costs are the customer's responsibility unless the item is damaged or defective.

Definitely! Just let us know when you start your return — we'll help you swap it for something you love.

We’re on it. Contact us right away with photos, and we’ll send a replacement or refund — fast.

Refunds are typically processed within 5–7 business days after we receive your return.

We can only accept returns of items that are unassembled and in original packaging. Thanks for understanding!

We use a mix of solid wood, responsibly sourced panels, metal frames, and eco-certified textiles. Each product page lists specific materials.

Most surfaces can be cleaned with a soft, damp cloth. We recommend avoiding harsh cleaners or placing hot items directly on wood surfaces. Full care guide [here →].

Yes! We use water-based, low-VOC finishes wherever possible.

Yes — like any real wood, standing water or moisture can damage finishes. Use coasters and wipe up spills quickly to keep your furniture looking great.

Each product page lists specific weight limits — but rest assured, Casewood Studios pieces are built for real-life use.

Yes! Email us at support@casewoodstudios.com if you need spare parts.

We partner with responsible manufacturing teams in Indonesia to balance quality, craftsmanship, and affordability.

Many of our items ship flat-packed to minimize waste. Assembly is designed to be simple, with easy-to-follow instructions (and minimal tools required).

We keep it easy. Most customers can assemble our pieces solo in under 30 minutes.

Yes! Any tools you need are included with your shipment.

We partner with third-party services like Handy and TaskRabbit in select areas. [Learn more →].

We’re working to offer this option soon! Right now, delivery is standard ground service.

Instructions are included with every shipment — and downloadable from the product page too.

We prioritize FSC®-certified wood, recyclable packaging, low-VOC finishes, and thoughtful design for long-term use. Learn more about our sustainability practices [here →].

Yes! We use FSC®-certified wood and other responsibly sourced materials.

We minimize plastic, maximize recyclables, and flat-pack products to lower our carbon footprint.

Better sourcing, smarter shipping, responsible partnerships — and constant improvement. Read more about our sustainability efforts [here →].

Yes! Designers, architects, and builders can apply for our Trade Program to access exclusive pricing and personalized service. [Learn more →].

Super easy — just fill out our Trade Application [here →] and we’ll get back to you within 2 business days.

Trade members get exclusive pricing, early access to launches, and personalized service for projects big and small.

Nope — no minimums required!

Absolutely. Reach out to our Trade Team at trade@casewoodstudios.com for personalized quotes.

Nope — but creating one makes checkout faster and lets you track orders easily.

Click "My Account" at the top right of any page and follow the quick steps.

Click "Forgot Password" on the login screen and we’ll send you a reset link.